1. Exchange Period:
Exchanges are accepted within 2 days of delivery.
Items must be in new, unused condition, with original tags and packaging intact.
2. Exchange Process:
Exchanges are facilitated for items received in damaged condition, incorrect size, or faulty merchandise.
To initiate an exchange, customers must contact us via email at balloonclothingin@gmail.com, providing proof of the issue, such as photos of the product. Exchanges are only applicable for items purchased directly from our official website.
Unused items returned in their original condition and packaging qualify for an exchange.
3. Exchange Conditions:
Orders placed during sales, using coupons or discounts
Accessories, shades, and customised items are non-exchangeable.
If the size received matches the order but doesn’t fit, an exchange can be requested but will be subject to the standard Rs. 199/- exchange fee.
If the customer changes their mind and no longer wants the product, an exchange will be processed, but the exchange fee will apply.
4. Cancellations:
Orders can be cancelled within 24 hours of placement by contacting us.
If the order has already been shipped, cancellation will not be possible. In such cases, you may initiate an exchange after receiving the item.
5. Refunds:
Refunds are available in the following cases:
If the customer cancels the order within the 24-hour window and the product hasn’t been shipped.
If the product is out of stock after the purchase has been made.
Refunds will be processed
Refunds are not offered, only exchanges are available.